Remote Desktop Support and User Assistance

User assistance can encompass a multitude of practices. Keen to build on prevention rather than reaction, true remote IT brings together proactive management and monitoring analytics making sure applications are always actual and accessible to people through the screen of a managed device, while in case of need professional support is reachable at a fingertip.

Remote IT allows support specialists to provide technical assistance to end users by accessing their devices remotely to solve software, hardware or network issues.

Asset Management and Monitoring

Provides a detailed oversight of all devices and applications installed in your company, from computers and servers to mobile devices, printers and connected Internet of Things devices.

Modern endpoint management extends conventional assistance capabilities to include universal discovery, inventorying, management, patching and deployment for all devices, applications, and data across diverse environments. Whether running Windows, Mac OS X, Linux, UNIX, Chrome, iOS or Android, we discover all hardware and software accessing your network and provide you with ongoing IT inventory management, IT asset management and IoT device management with robust reporting and alerting at the fingertip of your phone screen.

Software Distribution and License Control

Automate deployment of system images, configuration files, user states and drivers. Greatly simplify on large batch systems rollout using rules and tasks.

Automated software distribution can include apps from your mobile store, direct software deployment from your Microsoft 365 subscription, centralized installation from a resourcing server or customized packages delivered to identified devices. We are equally adept at uninstalling unapproved applications when triggered by security alerts or by licensing changes occurring on managed devices.

Automated Systems Deployment

Automate deployment of system images, configuration files, user states and drivers. Greatly simplify on large batch systems rollout using rules and tasks.

Initial installation can encompass a wide range of challenges given the diversity of systems, remote localization, various client prerequisites and a multitude of tasks that are usually executed manually in a sequence. We bring together capability to address agnostic hardware together with versatility in deployment options. Whether the process involves simply bringing to life a newly purchased laptop, imaging a batch of purpose-built endpoints or scripted installation of an office device, we automate and streamline system images deployment across any hardware platform, greatly reducing execution time while ensuring that connected systems remain up to date and secure.

User Management

Centralized user management is the starting point of managing security for endpoints and includes accounts and groups that access organization resources.

Seen either as a pointed layer of security for your small business or as part of the larger identity management strategy of an organization, managing and protecting user identities is a significant part of any endpoint management strategy and solution. It allows centralized administration of account memberships, authorization and authentication for access on resources, managing settings that affect user identities, while securing and protecting identities from malicious intent.

Endpoint Access Control

Managing devices and their access to resources is the next significant part of an endpoint security strategy.

These can be organization owned devices or personal devices, and the organization should be able to control whether these can access email, meetings and other services; should be able to enforce protection on data in critical apps like Outlook, Teams or SharePoint. A good endpoint security strategy adds conditional compliance rules so that you can block access to and from unsecure devices, control access to endpoint features like camera and Bluetooth and so on. Plus, access control needs to differentiate between endpoints assigned to a certain individual and kiosk devices that are typically used by frontline workers.

Patch Management

Provides robust, pre-tested updates being applied to all devices and applications in organization, as a continuous, preemptive process against vulnerability exploits.

From servers to end user computers and kiosk devices running embedded software, being able to regularly update all operating systems, drivers and applications in a centralized, controlled manner gives the benefit of being secure by default against exploits that are continuously developed by malevolent factors against found vulnerabilities. Plus, ability to classify assets and updates by meaningful criteria allows the flexibility to apply context-aware patching schedules that minimize impact to business.

Incident Response

Presumes identifying, managing, and resolving potential breaches or disruptions with the primary goal of addressing their impact and ensure business continuity.

While mitigating the impact of incidents and restoring normal operations are prevalent goals to an efficient incident response service, the underlying scope of improving business response to incidents cannot be minimized. It is equally important to prevent future occurrences by including an improvement action to the incident response. As well, being able to detect occurrences and resolve them before they can affect the business is vital to a successful service. Our service includes detecting indicators of compromise and tracking lateral movement across the network and identifies lingering suspicious user activity across all platforms and services.

By providing means to actions and historical tracking of activity you will know in real time what is the health status of your services, what is the impact of raised alerts and be able to manually follow incidents and their response from a mobile screen.

Access Governance

Improves visibility into who has access to business-critical information, automates provisioning and enforces access controls.

Behavior driven access governance is a modern approach to managing and governing user access rights and permissions within organizations. It emphasizes analyzing and using user behavior patterns to make more informed, dynamic and risk-based access decisions. This approach helps adapt to evolving security threats, regulatory requirements and operational complexities.

By focusing on user behavior, access governance reduces over-permissioning and prevents misuse of credentials, improves user experience by allowing legitimate actions while highlighting suspicious ones and ensures that granting access is based on real-time insights rather than static rules.

By putting behavior at the center of access governance we enable organizations to easily enforce least privilege principle and adapt policies based on context. For example, an employee trying to access sensitive data outside regular working hours or while marked as out of office may face stricter authentication requirements while still being able to answer an incoming request to collaborate with his team and solve an urgent situation.

Identity Administration

Simplifies the environment and user experience with centralized and automated account management.

While done right, administration of identities enables organizations to know exactly who people are, what they are supposed to do and not do, have the confidence that each account has precisely the correct permissions to do their job and can easily prove that factors are in place to ensure proper access to systems, data and applications.

Adapting unified governance principles to each specific requires a pragmatic approach addressing your unique challenges and inherent limitations to align around the four pillars of IAM:

• Authentication – What a person does to identify themselves to a resource they try to access

• Authorization – Once identified, what level of permissions do people have? Which resources should they have access and what can they do with these resources?

• Administration – Manage people’s authentication and authorization using processes that are aligned to business drivers rather than IT blunt understanding of things

• Audit – Prove that authentication, authorization and administration are happening in a way that does not place business at risk

User Activity Monitoring

Audits what users are doing with the access they have been granted, extracts deviations and automates resolutions.

Proper governance demands continuously monitoring on user activity to prove that authentication, authorization and administration are happening in a way that does not place business at risk. As company’s activity is dynamic, governance must continuously adapt to support business requirements on ensuring proper access is enforced at all levels, but also that proper technologies and practices are in place to protect covered data. Identity administration practices are tightly coupled with governance capabilities so that line-of-business personnel can quickly, easily and thoroughly attest to the access rights of those they are responsible for. Proving that those rights are in place and have been vetted by the line-of-business is a major step towards successfully passing audits.

User Behavior Analytics

Protect against unauthorized access to data and devices by analyzing both user and non-user entity behavior and provide actionable insights to achieve zero trust security.

User Behavior Analytics helps identify malicious or non-compliant activities that traditional security tools often miss, such as unauthorized data access or unusual patterns of behavior.

Security tools are useful in detecting the malicious intents happening at the very moment and are less effective finding patterns in time. By monitoring deviations from typical user behavior, analytics can flag compromised accounts used by attackers while still acting normal withing the environment.

Also, UBA can detect and alert to unusual behaviors like large data transfers or access attempts outside typical working hours. It adds context to user actions, allowing to assess risks dynamically, prioritize them based on severity rather than relying on static thresholds. UBA is a must have to identify advanced persistent threats which often involve low-profile, prolonged attacks where attackers mimic normal user behavior.

Regulatory Compliance

Provide organizations with technology and know-how aimed to support adherence to regulatory standards relevant to their business operations.

Auditing the IT environment properly is essential to security and regulatory compliance. Consolidating audit data is a challenge due to many sources of truth that are disparate and uncorrelated. To really understand what’s going on you need to consolidate data into a single pane of glass allowing easy navigation and search, with built-in adherence to the many established regulations like HIPAA, PCI-DSS, SOX, FISMA, GDPR and CCPA.

We provide efficient audit capabilities from a modern, intuitive dashboard that simplifies analysis with interactive data visualizations that enables business to see where authentications occur and get instant, one-click access to detailed information on each change and related events. That eliminates guesswork during investigations and enables reports and real-time alerts that are tailored to compliance standards being sent to email and mobile devices. Our compliance team will also ensure the backend taskforce required to act on non-compliant activity and provide your company the peace of mind that standards are maintained, and employee activity is under control.

Security Event Management

Continuously monitor security incidents across people and their access to data, providing alerts and audits related to any incident.

We use the industry-standard Security Information Management framework to provide round the clock security monitoring, event management and alerting on incidents affecting the business. These incidents can be related to a person’s right, or ability to access certain applications and data; where inability can refer to a network disconnect, or an expired subscription, but can also be a broader incident affecting everybody in the company.

To provide a consistent service, we integrate a variety of event sources and observability analytics to detect, analyze, and respond to cybersecurity threats. Our solution combines intrusion detection, vulnerability scanning, monitoring, host-based intrusion detection and network traffic monitoring which together provide real-time correlation and historical analysis that properly identify and analyze potential threats.

Threat Intelligence

Embed services and tools into your security strategy that automate cyberattack prevention and response, by unifying integrations and orchestrate incident response plans.

The security observability service embedded in Locked ID Software’s offering integrates security event management with threat intelligence feeds that improve detection and response, provides a proactive defense based on actionable data and gives insight into the motivations and methods of attackers, helping to align defenses.

Threat intelligence helps strengthening firewalls or IDS/IPS systems and assists our security division into conducting forensic analysis on incidents and advanced persistence threats.

Identity Management

Govern and secure people and privileged accounts usage across the organization, manage access to cloud apps, unify policies to reduce risk exposure and enable automated provisioning.

Identity management governs and secures your organization’s data and people, meets uptime requirements, reduces risk and satisfies compliance by giving employees only the level of access they need. No matter the size of your business, it brings the major benefit of governance over who has access to what, when, how and why. This governance secures user access and automates provisioning to any target on-premises or in the cloud.

Identity management adds authentication to applications and secures services with minimum management effort, provides user federation and administration, enables strong authentication and makes possible fine-grained authorization that is easily manageable.

Hybrid Roles Automation

Automate user lifecycle with visibility of all tenants and domains from a single pane of glass, maintaining fine grained privileges and dynamic delegation across your identity landscape.

Role automation helps streamline, optimize, or assist in managing the multifaceted responsibilities of hybrid roles by using artificial intelligence, robotic process automation, machine learning and data analytics. We provide cross-functional integration between organizational levels that reflects into the dynamic management of recipients, groups, computers and application-level resources.

The main benefit is streamlining human resources, operations, sales resource automation within technology services processes that spans across all on-premise and cloud silos of entitlements, often from a single source of truth which is HR.

Hybrid roles automation integrates with all solutions part of Locked ID Software proposal and can accelerate significantly on delivering our promise.

Data Governance

Manage access to file-based repositories using approval, attestation and fulfillment workflows that allows business granting access and handling change management.

Providing and maintaining granular access to documents stored on file servers, SharePoint sites and in people’s OneDrive proves to be a significant challenge for IT. However, these are the most widely used repositories, being at the reach of all organizations in any field of activity. This is why Locked ID Software provides unstructured data access management as part of its offering.

Data governance provides approval, attestation and fulfillment over granting access to data stored in file-based repositories, SharePoint and OneDrive. It enables your business to monitor user and resource activity and ensures unstructured data is only accessible to approved users.

Data governance enables classification, access approval and automation, data owner assignment, simplified auditing and single pane of view over your file repositories.

Secure Access Service Edge

Combines already traditional software-defined area network with security services to enhance organization’s security posture.

SASE is a modern cybersecurity framework that combines network and security services into a unified cloud-delivered solution that provides seamless, secure access for people, devices and applications. It brings the benefit of contextual identity access strengthen by least privilege mandates, over SD-WAN’s intelligent traffic management. All is secured by vendor’s unique capabilities in terms of gateway security, firewalling, data loss prevention and made visible by integrated real-time monitoring and analytics.

We bring together best in the industry application security capabilities and secure access service edge and propose organizations of all sizes an easy-to-adopt cloud secure edge access solution, enabling your workforce to securely access any resources from any device.

Application Security

Controls applications that are allowed in organization, while managing network bandwidth for critical applications.

Application security is meant to control applications that are allowed in organization, while managing network bandwidth for critical applications. This can be on premise software such as document management and ERP, or can be SaaS accounts and tenants, including Microsoft 365, Gmail, Google Drive, OneDrive, Teams, Dropbox or others. Additional benefits include ability to restrict peer-to-peer applications and social media, block viruses entering the network – down to detecting malicious code hidden in online documents - , blacklisting connections by country of provenience, prevent data leaks by email and webmail, manage audio and video stream, and so on.

We bring together unique secure access service edge with best in the industry application security capabilities to deliver simple, secure zero-trust access to private and internet resources for all your employees and third parties, regardless of their location.

Software Defined Branch

Fully secures main location and branches adding cloud security to a well-defined protection stack.

Is an integrated offering that secures connectivity and transforms user experience at branch offices by combining software-defined networking and security for distributed enterprises. It enables your branch offices to take advantage of seamless connectivity with headquarters, enable adoption of BYOD and applications in cloud, and scale easily as the number of mobile devices increases. All solution components are plug-and-play and controlled from a single pane of glass, thus ensuring a fast and continuous service in any location at any moment in time.

With our proposal, a central control system manages branch network functions, policies and security configuration. Security policies are defined centrally and enforced across all branch offices to ensure consistency and compliance. All physical and virtual components are integrated , and SD-WAN capabilities optimize traffic routing based on application requirements and network conditions.

Adaptive Authentication

Assesses real-time risk factors like location and network change, or behavioral pattern change, and applies security measures to prevent unauthorized access.

Adaptive Authentication works by creating a profile for each individual, which includes information such as geographical location, registered devices, role, and more. Each time someone tries to authenticate, the request is evaluated and assigned a risk score. Depending on the risk score, the person may be required to provide additional credentials or, conversely, allowed to use fewer credentials – like being seamlessly authenticated or not being asked for a token on repeated logins.

Our offerings usually combines multifactor with passwordless authentication and adaptive profiling as part of a continuous effort to strengthen security and improve user experience at the same time. Using artificial intelligence, advanced authentication is evolving to monitor in real time and identify anomalies in authentication patterns, or even threats in the authentication path (such as compromised networks).

Multifactor Authentication

Strengthens defense against unauthorized access using independent authentication factors to verify a user’s identity prior to granting access.

MFA is an authentication method that requires the individual to provide two or more verification factors to gain access to an application, VPN, online account or other resource. It is based on the principle of combining something you know (a password) with something you have (a token) or something you are (a unique biometric) to validate that person who authenticate is the owner of that credential.

Together with single sign on, multifactor authentication is a core component of a strong identity and access management policy because it removes the dangers of passwords being stolen through various means, and also removes the unnecessary burden of having too many passwords of cumbersome length that have to be used intensively over the duration of every day.

Adaptive authentication introduces a new dimension to MFA by triggering risk-based factors to a person’s authentication process, depending on detected behavior. That means a user may be asked for more, or less authentication factors that cannot be known in advance, therefore making the authentication more secure and easier for the average person.

Passwordless Authentication

Replaces traditional username and password combinations with biometrics and other alternative methods, providing a more secure authentication experience.

Is as attractive as it sounds, and fully eliminates the risks associated with password use. It replaces traditional username and password combinations with biometrics and other alternative methods: Google and Apple ID passkeys, physical security keys, or push notifications. The solution provides a more convenient and secure authentication experience while significantly reducing IT support requests.

Passwordless authentication uses more secure alternatives to verify a person’s identity and removes the dangers of re-used passwords being stolen from third-party applications and then attempted on corporate resources. Too many times online databases have been breached and lost personal information being attempted against secure accounts. In exchange, this modern method uses digital certificates to verify matched alternative credentials that are never stored in the target system.

Although easy to confuse, passwordless authentication has different demands of maturity from the target system when the individual authenticates. In return, it takes a significantly higher level of effort and sophistication to infiltrate a passwordless system. That alone will be able to protect your modern application environment from being maliciously accessed using a re-used password from the X shopping website that was breached last month.

Single Sign On

Allows individuals to authenticate once and then access multiple applications or services without the need to log in again.

Single sign on enables users to securely authenticate with multiple applications by using just one set of credentials and removes the need to reintroduce username and password every time a person tries to access a resource in the organization.

The trust relationship is set up between application and your identity provider or providers. Most solutions are based on open standards, thus enabling seamless integration between countless applications and any provider on the market, as long as both implement modern authentication technology. Our offering is no exception – you can enable SSO over Locked ID’s identity platforms and services, or your existing user accounts repository – and we support most applications in use today.

Single sign on is as secure as the endpoint from where authentication occurs, the accessed application, the initial authentication method and the identity provider storing credentials. Therefore we bundle authentication, security and identity in integrated offerings that are tailored to your organization’s size, need and existing technology.

Personal Password Vault

Provides a highly secure way for users to manage and protect their credentials in various applications.

Password vaults are secure, encrypted repositories that allow individuals to securely store and manage their passwords. While nowadays included in all major web browsers, with benefits like backup in your personal cloud drive and replication across owned devices, the security of embedded vaults is no higher than the security of your computer – any of the ones you own. Commercial offerings provide platform-independent vaults that enable additional functions like automated password rotation, audit logging, and access control to enhance security and compliance.

Our solution stands among all others as a military grade, fully-encrypted platform where personal password vault is merely an additional benefit to the privileged account management functionalities. All licensed users can have a vault, and the solution allows implementation of enterprise-wide controls and applicable policies. Plus, the solution natively integrates with your identity provider or a managed service of choice.

Privileged Passwords

Automates, secures and simplifies granting privileged credentials. Eliminates concerns about secured access and ensures adherence to standards.

In any evolving organization, all-access admin accounts are a challenge to manage for a number of reasons, including the sheer number of the privileged accounts and the number of people that need access to them. Our military-grade offering for superuser credentials management automates, controls and secures granting privileged credentials with role-based access management and automated workflows.

Privileged password management enables you to manage passwords from anywhere and using nearly any device. Requests can be approved automatically or require multiple approvals based on the four eye principle. The result is an offering that secures your enterprise and gives your privileged users a new level of freedom and functionality.

Privileged Sessions

Combine secure password safe and sessions management and monitoring with threat detection and analytics to fully control administrative access.

Adding privileged sessions management to organization’s security stack allows you to automate, control, monitor and record privileged sessions of administrators, remote vendors and other high-risk users. Content of the recorded sessions is indexed for audit purposes; that makes possible indexed search within a record and report for compliance. Session management serves as a proxy and inspects session traffic at application level, operating like a router in the network – invisible to the user and to the server.

Session management also includes privileged analytics, so you can discover previously unknown internal and external threats, find and stop suspicious activities. The built-in algorithms inspect on behavioral patterns like typing or moving a mouse o identify breaches and overall serve as a continuous, biometric authentication. All traffic is monitored in real time, while risk analysis against suspicious activity can trigger risk-based actions.

Our offering supports all known protocols and over 400 industry-standard technologies for complete privileged account management with command and application control.

Migration to Microsoft 365

Unifies and manages identities and user profile data under Microsoft’s cloud offering for integrated access and enterprise collaboration.

Consolidating identities into Microsoft 365 and Azure AD offers a streamlines, secure, and scalable user management solution that enhances user experience and supports Zero trust security principles. By unifying users under a single platform, organization can improve access control, reduce operational overhead, and ensure compliance with security standards.

Microsoft 365 can serve as unified identity namespace enabling seamless integration with its offering of services and supported third-party application, covering most or even all needs presented by small and medium business.

Or, it can leverage and greatly simplify on more complex initiatives for identity and security management that benefit larger organizations with more complex business needs, which makes object of Locked ID Software offering for identity governance, network security and access management.

Cloud to Cloud Migration

Addresses mergers and acquisitions that trigger transfer of user accounts, roles, permissions and associated configurations from one cloud identity platform to another.

You can achieve seamless and secure migrations of all Microsoft 365 workloads, including Exchange, OneDrive, SharePoint and Teams, while maintaining full visibility and real-time progress tracking. Locked ID process and technology not only moves mail but also migrates permissions, delegates, public folders, shared and resource mailboxes to satisfy compliance requirements. When it comes to collaboration content we make sure users maintain access to their valuable data, including channels, conversations and documents. 15 years of expertise with over 120,000 accounts migrated will guarantee coexistence and continued end user productivity throughout the entire transition.

Legacy Suites Retirement

Ensures zero-impact migration from legacy technologies to modern platforms, with full coexistence and seamless user experience throughout the transitioning process.

Occurs when legacy enterprise identity systems, their associated data, file and email servers, collaborative suites need to be migrated to Microsoft technology platforms due to merges or modernization. These can include:

• Well-known legacy platforms such as Novell or Lotus Notes being migrated to Microsoft Active Directory and Exchange, with or without Notes applications being migrated to SharePoint. Includes on premise, cloud, hybrid and hosted target environments;

• On premise, legacy Microsoft platforms migration and consolidation to cloud-ready Microsoft technology. Includes AD to AD, Exchange to Exchange Server or Exchange Online, and SharePoint to SharePoint Server or SharePoint Online.

Legacy Platforms Migration

Legacy collaboration platforms such as Lotus Notes may coexist with modern Microsoft suites or can be migrated to the new platform.

Legacy collaboration platforms such as Lotus Notes incorporate Notes applications that may coexist with modern Microsoft suites or can be migrated to a new enterprise collaboration platform. The strategy chosen for modernization presumes onboarding a data transformation tool that uses SharePoint as intermediary or end destination.

Infrastructure Modernization

Expensive subscriptions for unnecessary features and challenging support needs are key drivers for initiatives to migrate from traditional infrastructure architectures to more flexible options.

Migrating from the well-established infrastructure you have, either physical or virtual usually has very little to do with the technology itself. The primary considerations for migrating from a solution that proved reliable over time are licensing costs and structure, concerns about future development roadmaps and foreseeable support degradation – either internal or vendor-related. Application design flexibility is another key driver not to be neglected in search for a more resilient solution matching the individual use case.

Database Migration and Consolidation

Migrating business-related platforms involves database-level transformations and replications, in the end synchronizing data from old source to new destination.

Migrating enterprise platforms such as CRMs, ERPs, EMS’ or other business-related solutions involves database-level transformations and replications, in the end synchronizing data from the old repository to the new one.

Data Integration

Involves combining and harmonizing data from multiple sources into a unified, coherent format to use for analytical and decision-making purposes.

Integration initiatives consolidate valuable data from various sources to create a unified view and enable rapid generation of data warehouses, data marts and data streams, with the purpose of providing consistent data definition across all data sources. Data integration involves a combination of technical processes, tools and strategies to ensure the data from diverse sources is harmonized, accurate and available for meaningful analysis and decision making.